The continuity of day-to-day operations is vital to your organization. Situations may arise when telecommuting becomes a temporary means of business stability. If that situation presents itself, employees will require certain necessities to fulfill their work responsibility from a remote location.
Please use these tips in an effort to optimize your temporary remote workforce:
Ensure your employees possess collaboration tools such as: Microsoft Teams/Office 365, Zoom Video Conferencing, Slack, Trello, GoToMeeting, etc.
- Communicate the preferred tool to respective teams
- Screen and document sharing, video and chat can be utilized to promote continuity
Make sure that all employees have a business or personal laptop or computer that can be utilized to perform their normal daily functions
- Will you need to install, configure, setup or test any software applications required?
- Do all of your employees have high-speed internet service at home?
- If not, can they use their cellphone as a hot spot or obtain a WiFi card through their cellular provider?
Ensure there secure connectivity to any on-premise servers (VPN or RDS)
- Does your organization possess enough licenses for the required software applications (Salesforce, QuickBooks, etc.) that rely on cloud-based services?
Establish how your organization will handle the normal telecommunication flow
- Forward the desk phones to employee cell phones if there is the capability
- Does your Telco software have a softphone client that runs on the employee computer?
Ensure that there is sufficient security in place
- Check group policies
- Ensure that user groups do not have full access
- Minimize the amount of administrator accounts
- Review firewall settings
- Close any open listening ports that are unnecessarily open
Discuss the importance of vigilance to all your employees
- Be aware of an increased amount of phishing attempts
- Advise employees to be vigilant when utilizing company equipment remotely (computers, mobile phones, tablets).